Although the benefits of SM have been proven, it is always a
challenge to convince those who are unfamiliar with it. IT
management and staff who are exposed to the theory alone always ask
"Why, What, and How?"
The Race to Results Service Management Simulation was designed to address these
questions. This fun and engaging business simulation is the perfect
tool to increase involvement, commitment, and enthusiasm, some of the
critical elements to a successful SM initiative-from all levels of
key stakeholders in your organization, from management to IT staff and supporting staff.
Get ready to experience a fun approach to learning about Service Management
The Race to Results Service Management Simulation is the latest ingredient in HP
education services' SM curriculum. The Simulation can be delivered with up to five rounds,
over a half-day or one-day period or, as part of the ITIL V3 Foundation for IT Service Management course.
The simulation demonstrates the new V3 lifecycle, concepts, processes and roles and brings
out all the aspects of SM as a result of the game dynamic.
If you like the excitement of competition and the thrill of
open-wheel racing, you'll love the Race to Results Service Management Simulation.
Over a series of races we will take you and your colleagues on a roller coaster ride,
from initial chaos to eventual calm and clarity of purpose. The business relies heavily on IT
for innovation and speed that directly affects the business bottom line. You and your team must
deliver new services on time and at the right price to improve the cars performance. Plus, ensure
the operational race day activities are both efficient and effective and uneventful! Between each
race we will review the teams' performance in terms of ITIL V3 and work together on an improvement
plan ready for the next race.
Take the challenge; can you help your team to win the championship? The cars are waiting, on the grid
and raring to go.
Get Started on your Service Management Transformation now!
HP is a leader in SM and SM training. Just as we have helped
some of the world's leading enterprises, HP Services can help guide
you through every step of your SM transformation.
The Race to Results Service Management Simulation is available:
Contact your local HP education center to experience the Race to Results ITIL V3 Service Management ITSM Simulation for yourself!
* Availability varies by country, please check with your local HP education center.