HP Announces Race to Results Service Management Simulation

Shift into gear with HP's Race to Results Service Management Simulation!

Who says learning about Service Management (SM) can't be fun? Imagine learning the keys to Service Management and having a blast doing it!

That's just what you will experience with HP's new Race to Results Service Management Simulation. It's a modular game that teaches IT professionals the basics of IT service management based on the IT Infrastructure Library (ITIL) processes. It's fast-moving, competitive and fun . and nothing like any learning experience you've ever had before.

Although the benefits of SM have been proven, it is always a challenge to convince those who are unfamiliar with it. IT management and staff who are exposed to the theory alone always ask "Why, What, and How?" The Race to Results Service Management Simulation was designed to address these questions. This fun and engaging business simulation is the perfect tool to increase involvement, commitment, and enthusiasm, some of the critical elements to a successful SM initiative-from all levels of key stakeholders in your organization, from management to IT staff and supporting staff.

Get ready to experience a fun approach to learning about Service Management
The Race to Results Service Management Simulation is the latest ingredient in HP education services' SM curriculum. The Simulation can be delivered with up to five rounds, over a half-day or one-day period or, as part of the ITIL V3 Foundation for IT Service Management course. The simulation demonstrates the new V3 lifecycle, concepts, processes and roles and brings out all the aspects of SM as a result of the game dynamic.

If you like the excitement of competition and the thrill of open-wheel racing, you'll love the Race to Results Service Management Simulation. Over a series of races we will take you and your colleagues on a roller coaster ride, from initial chaos to eventual calm and clarity of purpose. The business relies heavily on IT for innovation and speed that directly affects the business bottom line. You and your team must deliver new services on time and at the right price to improve the cars performance. Plus, ensure the operational race day activities are both efficient and effective and uneventful! Between each race we will review the teams' performance in terms of ITIL V3 and work together on an improvement plan ready for the next race. Take the challenge; can you help your team to win the championship? The cars are waiting, on the grid and raring to go.

Get Started on your Service Management Transformation now!
HP is a leader in SM and SM training. Just as we have helped some of the world's leading enterprises, HP Services can help guide you through every step of your SM transformation. The Race to Results Service Management Simulation is available:

• as part of our ITIL Foundations class (HF421)*
  
• as a stand-alone one day event (HF415)*
• as a stand-alone half day event (HF414)*
• for purchase as part of the HP ITSM Express Pack for Consolidated Service Desk – A complete package comprising HP OpenView Service Desk and services for rapid ITSM implementation and deployment.”

Contact your local HP education center to experience the Race to Results ITIL V3 Service Management ITSM Simulation for yourself!

* Availability varies by country, please check with your local HP education center.