A Microsoft Certified IT Professional Customer Support Technician (MCITP: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technician) has experience with a wide range of desktop operating systems, desktop applications, mobile devices, networking, virus, malware, and hardware support issues. They also should have experience implementing, administering, and troubleshooting desktop operating systems in stand-alone or small home-network environments.
How to earn your MCTS: Customer Support Technician
MCITP candidates must pass one exam 70-623 to receive certification for Microsoft Certified IT Professional: Supporting and troubleshooting applications on a Windows Vista client for consumer support technician. See the diagram to the right for related training resources
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