Frequently Asked Questions

About HP Virtual Support Room

What is HP Virtual Support Room?

The HP Virtual Support Room offers support organizations a virtual environment for support engineers to troubleshoot customer problems. See the service brief for more information. The service is available worldwide.

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Installation

Does HP Virtual Support Room require PC administration rights to install?

No, HP Virtual Support Room is installable without PC administration rights.

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Where does HP Virtual Support Room install on my PC?

The software for HP Virtual Support Room installs into a temporary directory on your PC.

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Using HP Virtual Support Room features

Are files virus checked during file transfer?

No, files are not virus checked during file transfer. Please notify your user of this and make sure that they are aware of this.

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What is the maximum file size allowed for file transfer?

There is no size limit to a file transfer. Please be aware that the speed of a file transfer is based on the size of the file and the speed of the network between you and the other user. A large file and and/or slow network speed will mean longer transfer times.

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Can I do "hands-off" support with HP Virtual Support Room?

No. HP Virtual Support Room requires a user on the other PC in order to perform support work on that PC. It requires a user to respond to pop up windows to perform support tasks.

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Support

How can I receive support for HP Virtual Support Room?

To contact the HP Virtual Rooms support:

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What are the hardware and software requirements?

HP Virtual Support Room only works on Microsoft Windows-based PCs. The client software is less than 600K bytes. It does not require PC administration rights and is downloaded into a temporary directory.

HP Virtual Support Room does not support other operating systems at this time.

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Miscellaneous

My question was not answered. Where else can I get help?

If you still have questions about HP Virtual Support Room including its use, don’t hesitate to call our service desk www.hp.com/support/rooms.

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