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Features: HP Virtual Support Room

HP Virtual Support Room is an easy to use, powerful and affordable tool to help support organizations more effectively solve customer problems.

 

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HP Virtual Support Room

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» Download HP Virtual Support Room service brief

  • Easy to use, Windows interface, tuned for the support engineer.

  • Very lightweight client for fast session start.

  • Instant launch tray icon for quick meeting keys.

  • View and control customer desktop. Or share your desktop to give a demo.

  • Take a snapshot of the desktop for later analysis.

  • Text chat.

  • Bi-directional file transfer.

  • Display and save system information.

  • Eject an individual or everyone else from session.

  • Snapshot of desktop-sharing moment and ability to save to a file.

  • Outlook integration allowing you to optionally schedule your meetings and send the invitations to your participants.

  • 256-bit AES SSL encryption to safeguard your confidential data.

  • Invitation only access to rooms and for viewing system data.

  • International--user interface available in English, Chinese, Czech, French, German, Greek, Hungarian, Japanese, Korean, Polish, Russian, and Spanish.

  • Optional API toolkit.

  • Printable version
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