HP education services provide comprehensive IT Service Management (ITSM) education solutions that address the critical people component of
your service management transformation initiatives. More than just ITIL courses, HP offers both standardized and
custom training solutions that equip IT professionals and management with the right knowledge and skills to optimize
ITSM processes.
The path to IT Service Library (ITIL) service management skills
Our solution oriented approach includes:
- Innovative awareness courses like our exciting High Performance ITSM Simulation based on Formula One racing
- ITIL courses fully accredited by examination boards, EXIN and ISEB
- consulting services help you define the ITSM competencies you need and develop an education solution tailored to
meet those needs
Quality ITIL training is key to implementation success. HP has the experience and extensive global capabilities to
ensure you get the best ITIL training possible.
Get Smart in ITIL IT Service Management
As businesses demand more from IT, IT organizations are looking to ITIL (IT Infrastructure Library) Service
Management as the best practice approach to operational and service excellence.
Successful ITSM transformations address the essential people, process, and technology components of IT service delivery. As ITSM projects re-engineer processes and implement new tools, people’s skills and attitudes must change - IT staff need to understand the basics of ITIL and specific
processes applicable to their job roles. Some questions that should be considered when embarking on an ITSM project:
- When and where to begin training?
- What ITIL skills/knowledge/certification are required for specific job roles?
- How can organizational culture be changed to embrace ITSM principles?
Contact HP’s education specialists to help answer these questions or register for an appropriate ITIL class in your
country today.
Learn more about the importance of ITSM education by reading the full white paper (pdf).
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