IT executives need a new way of looking at service management — one that goes beyond just technology, and takes into account everything IT does to drive business outcomes. The HP Service Management Framework provides such a view. It provides a service management system for consistent delivery of services that balance performance, quality and cost to produce desired business outcomes.
Enterprises and public sector organizations that want to transform their IT organization from a traditional, IT-centric technology provider into a reliable, agile, low-cost IT service provider can use the framework to guide their journey. It provides guidance for organizations just beginning a transformation, based on business imperatives; and for organizations anywhere in their transformation, it defines the appropriate steps along the path to service management.